Legal
Cancellation & Refund Policy
This policy defines when cancellations, return requests, and refunds are accepted and how long processing takes.
Last updated: 06 August 2026
1. Order Cancellation
Orders may be cancelled before packing or dispatch. Once shipped, orders generally cannot be cancelled and should be handled under return rules.
2. Return Eligibility
Return requests are accepted within 7 days of delivery for damaged, defective, or incorrect items, subject to verification.
3. Return Conditions
Products should be unused and returned with original packaging, accessories, and invoice. We may request photos for quality verification.
4. Refund Process
Once approved, refunds are initiated to the original payment method. Typical processing is 5 to 7 business days, depending on banking channels.
5. Non-Refundable Cases
Refunds may be denied for misuse, missing parts, deliberate damage, or requests submitted outside the allowed return window.
6. Support for Refund Queries
For cancellation or refund support, email info@ilearnplace.com and include your order ID for faster resolution.
For any policy-related query, contact us at info@ilearnplace.com or visit Help Center.